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FAQ

FAQ

Frequently Asked Questions

Location    
Are there any grocery stores or shopping areas near your community?   Kroger and Target
What is the closest airport to your community?   Columbia Metropolitan Airport
Who are any major employers or businesses near your community?   Prisma Health Hospital, University of South Carolina, Richland School District, and First Citizens Bank.
What is the closest major city?   Columbia, SC
     
Maintenance    
What will you do to prepare my apartment before I move in?   To prepare a home, we deep clean, change the locks, paint, and shampoo or replace the carpet.
Do I have to be present for a service technician to perform the work?   It is up to you! You can let us know your preference! 
Do you have on-site maintenance?   Yes
An item in my unit needs repair. How do I get help?   You can place a work order through your Rent Cafe account.
How can I contact emergency maintenance?   Call the office number. 
What happens if I am locked out?   Call the front office to unlock your apartment home for a $50 fee if you are locked out during office hours. If you are locked out after hours, call a local 24-hour locksmith.
     
Amenities    
Is parking available?   Yes
During which time periods are the pools and decks available for use?   Sunrise to Sunset
Is there an on-site dog park?   Yes!
Is your community pet friendly?   Yes! There is a $350 one-time pet fee for the first pet and a $200 one-time pet fee for the second pet. Each pet has a pet rent of $25/month.
Which appliances come standard?   Upgraded stainless steel appliances, including a microwave, a dishwasher, a refrigerator, and an in-unit washer and dryer in select units. 
Do you offer furnished apartments?   No
Do you work with any furniture rental companies?   No
Are garages or covered parking available?   Yes, we offer attached and detached garages available for rent!
     
Admin    
How long does it take for an application to be approved?   72-hours
What are my options for paying my rent?   WIPS or Rent Cafe 
Am I required to purchase renter's insurance?   Yes. We require proof of insurance coverage for your apartment home of a minimum of $100,000.
If my situation changes, can I get out of my lease?   Yes. We require a 60-day notice and a buyout fee to be paid.